Privacy Policy

Compliance

Woo City Property Management LLC, as a Massachusetts based property management company, must be compliant with carrier policies and required SMS Terms & Conditions, state and federal requirements. This policy is designed to comply with:

• Massachusetts state privacy laws (including 201 CMR 17.00 and the Massachusetts Data Privacy Act) [mass.gov], [generisonline.com], [legalclarity.org]

• Federal regulations (e.g., TCPA) [talk-q.com], [gdprlocal.com]

• Carrier and CTIA guidelines for SMS messaging [subscriberverify.com], [mobile-tex…alerts.com]

Policy

Effective Date: 1/1/2022
Last Updated: 10/27/2025

1. Who We Are

Woo City Property Management LLC (“we,” “us,” or “our”) is a property management company based in Massachusetts. We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

We may collect the following types of personal information:

• Full name

• Email address

• Phone number

• Mailing address

• Lease and rental history

• Payment information

• Government-issued ID (e.g., driver’s license)

• Emergency contact details

• Maintenance request history

3. How We Use Your Information

We use your information to:

• Manage rental applications and leases

• Communicate regarding property-related updates

• Process payments and deposits

• Respond to maintenance requests

• Send SMS notifications (see SMS Terms below)

• Comply with legal obligations

4. Data Protection Measures

We follow Massachusetts regulations (201 CMR 17.00) to safeguard personal data, including:

• Encryption of sensitive data

• Access controls and authentication

• Regular security audits

• Staff training on data privacy

5. Sharing of Information

We do not sell your personal information. We may share it with:

• Service providers (e.g., maintenance contractors)

• Legal authorities when required

• Payment processors

• SMS communication platforms (see below)

SMS Terms & Conditions

1. Consent to Receive SMS

By opting into our SMS service, you agree to receive text messages from Woo City Property Management LLC regarding:

• Lease updates

• Maintenance notifications

• Emergency alerts

• Rent reminders

• Community announcements

2. Message Frequency

Message frequency varies based on your engagement. You may receive up to 10 messages per month.

3. Message & Data Rates

Standard message and data rates may apply. Check with your carrier for details.

4. Opt-In Methods

You may opt in by:

• Checking the SMS consent box on our forms

• Replying to a keyword (e.g., “JOIN WOO”)

• Providing verbal or written consent during onboarding or during a service-related conversation.

5. Opt-Out Instructions

To opt out, reply STOP to any message. You may also contact us directly to be removed from our SMS list.

6. Help Instructions

For assistance, reply HELP or contact us at:
📧 tenantsupport@woocitypm.com
📞 (508) 635-5281

7. Data Handling

Your mobile number and SMS interactions are stored securely and are not shared with third parties except as required for service delivery or legal compliance.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

Contact Us

If you have questions about this policy, contact:
📧 InfoTech@woocitypm.com
📞 (508) 635-5281